Frequently asked questions

You will find here everything you need to get started. Remember that using our platform is free if your event is free! So do create your events even if you are not charging for the ticket or the registration.

Event organisers control every key detail when it comes to selling their tickets. They decide how many tickets to sell, which types to sell, the prices, when ticket sale information is made public, and when they want tickets to go on sale.

You can use our search engine and search by show, by city, by artist, or by venue, or pick one of the shows featured on the home page.

- Choose from the events on offer.

- To continue with your order, sign in under "My account" or create an account if you have not registered yet. Everything we ask for when you create your account is needed to process your orders properly. It also lets you receive your tickets, be told if an event is cancelled, check the status of your orders online, and save time on your next booking.

- Click the "Buy" button, choose the category and the number of tickets you want.

- Book your seat on the venue map according to what is available.

- Pay by Moroccan bank card or in cash to receive your ticket.

No. Prices are set by the event organisers.

When a ticket is offered for sale on events.ma, that price is chosen by the reseller,

Fees are included in the ticket price shown.

All sales are final, but refunds are allowed in limited circumstances.

The best source of up-to-date information about your event, and whether refund, credit or exchange procedures may be available, is your online account. For convenience, here are a few examples of when a refund may be available:

• If your event is cancelled and you bought your tickets on events.ma, we will refund you to the original payment method used at the time of purchase, once we receive the funds from the event organiser. Some exceptions and limits may apply. Please read our purchase policy for details.

• If your event is postponed, rescheduled or moved and you bought your tickets on events.ma, your tickets are still valid; in some cases, however, the event organiser may give you the option to request a refund. Some exceptions and limits may apply. Please read our purchase policy for details.

Mobile entry turns your phone into your ticket. It is the simplest and safest way into your event.

When you select the "Mobile entry" delivery option at checkout, or when event organisers decide an event is "Mobile only", you will not receive physical tickets or tickets by email to print, so make sure your phone is charged and ready to go.

Your phone is your ticket

1. Sign in

2. Tap "My events" to find your order and view your tickets

3. To get in, simply scan your ticket straight from your phone

TIP : Open your tickets before you leave so they are loaded, even when the Wi-Fi is slow.

With global warming and the excess CO2 polluting the environment, the world has started to see the point of going "green", much like our logo 😉, and of cutting our carbon footprint.

Going paperless with electronic tickets helps cut deforestation and pollution, leaving more trees to do the dirty work of absorbing carbon dioxide (and slowing global climate change).

So we work with venues and event organisers to make mobile entry easy to use and to cut down fraud, so that the people walking into the show are the fans who bought the tickets.

Paper tickets are more open to illegal duplication, theft and fraud than tickets on your phone. events.ma keeps innovating and working on new products and programmes to remove ticket fraud and build a safer live ticketing experience for fans.

To view tickets bought online, go to events.ma in your browser. Sign in to your account and find your order. From there you can view your tickets, save mobile tickets to your phone wallet, or transfer them to a friend.

Our help centre can help you find answers to the most common questions, and our fan support team is always by your side. Do get in touch.